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cusm · 11-11-2007, 14:03

I've been a customer for 8 years but after tomorrow, I will be no longer.
Since I got upgraded to 20meg I've been lucky to get 2Meg every time I phone

"tech support *Calls are charged at 25p per minute. There is a 10p connection fee from Virgin Media landlines. Charges from mobiles and other networks may vary. And even though it's a network problem, and neither of us can understand what each other is saying. we won't refund your call charges."

I called "customer service" (that's a joke in itself) to complain and ask for my calls and my bill to be adjusted and i got told " your getting internet access and we do say speeds of up to 20meg", well that is the straw that broke the camels back.

anyone else having problems, then leave Virgin they will soon get the message, or go bankrupt.

11-11-2007, 14:03	#1
cusm Inactive Join Date: Sep 2007 Location: Carnoustie Services: Poor 20meg Posts: 11	I'm Through with VIRGIN I've been a customer for 8 years but after tomorrow, I will be no longer. Since I got upgraded to 20meg I've been lucky to get 2Meg every time I phone "tech support *Calls are charged at 25p per minute. There is a 10p connection fee from Virgin Media landlines. Charges from mobiles and other networks may vary. And even though it's a network problem, and neither of us can understand what each other is saying. we won't refund your call charges." I called "customer service" (that's a joke in itself) to complain and ask for my calls and my bill to be adjusted and i got told " your getting internet access and we do say speeds of up to 20meg", well that is the straw that broke the camels back. anyone else having problems, then leave Virgin they will soon get the message, or go bankrupt.