you know when i moved into my new house they only had the 2mb package - it took me and my housemate ages to work out how to split the internet effesctively over 2 computers. ehternet switches did not work from the virgin modem. (yes, we are very computer illiterate!)
however we decided shortly after that (maybe 3 weeks ago) to ring up and upgrade to 20mb - it might be the case this hasnt happened yet??
if we were on 2MB would that make a difference?