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greencreeper · 21-10-2007, 00:45

Can't be as bad as TalkTalk. Some place in India. Took my mum two phone calls, over the best part of two hours, for them to tell her that the problem was her computer. I took two minutes to determine the router had somehow lost her username/password, and had her up and running. Shocking.

Still chewing it over. The phone is stuck with BT for a while - fixed contract thing. It's just the logistics of getting a decent connection. Decisions, decisions

[edit]

My parents TalkTalk speed is 3.5Mbps - and is free. My NTL speed is 3.5Mbps and costs me Ã‚Â£25 a month. Hmmm

Trouble is, looking at Money Supermarket, very few of the providers have a good rating, and those that do have a good (green) rating, have very mixed comments, from "rubbish" to "excellent". It just feels as though I'm rolling a dice. Plus there's this thing about changing provider and needing a MAC to do this. I think this is ADSL-only - but it sounds like it makes it tricky to change supplier if you are using ASDL, because you have to get your current provider to cough up a MAC so you can switch. Are they likely to want you to leave? No.

21-10-2007, 00:45	#7
greencreeper Inactive Join Date: Nov 2003 Location: Leeds - the dog house Age: 48 Services: Email me for a current price list Posts: 8,270	Re: Can't decide whether to switch or not Can't be as bad as TalkTalk. Some place in India. Took my mum two phone calls, over the best part of two hours, for them to tell her that the problem was her computer. I took two minutes to determine the router had somehow lost her username/password, and had her up and running. Shocking. Still chewing it over. The phone is stuck with BT for a while - fixed contract thing. It's just the logistics of getting a decent connection. Decisions, decisions [edit] My parents TalkTalk speed is 3.5Mbps - and is free. My NTL speed is 3.5Mbps and costs me Ã‚Â£25 a month. Hmmm Trouble is, looking at Money Supermarket, very few of the providers have a good rating, and those that do have a good (green) rating, have very mixed comments, from "rubbish" to "excellent". It just feels as though I'm rolling a dice. Plus there's this thing about changing provider and needing a MAC to do this. I think this is ADSL-only - but it sounds like it makes it tricky to change supplier if you are using ASDL, because you have to get your current provider to cough up a MAC so you can switch. Are they likely to want you to leave? No.