Sorry about this but I'm finding your posts a bit confusing
The original post said that he was connecting via
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ethernet cable from a desktop PC to a Cable Model (AOL HSM06), which connects to a Virginmedia line via cable
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and then
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It would be simple if his phone line would accept a digital signal and he wasn't hijacking the Virgin phone line for his AOL broadband.
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Can you confirm whether he is using the cable connection via the coax cable or trying with the telephone line.
Has he ever been able to connect taking the router out of the equation?
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I used to arrange the installations for AOL customers having their BB over the VM network so I've a reasonable idea about what should be where ( I hope lol)