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blackdog · 19-11-2004, 07:27

Hi guys. I got NTL home installed on Tuesday, the 750K service. The Engineer left me to register myself saying i shouldn't have any problems, i though that was strange and that he should have waited till i was up and running before leaving. Turns out i couldn't register because the server was down. Now i know why he left early.

So, after several attempts on Thursday, i managed to register and got a username. I registered using the CD and Ethernet connection on the NTL Home 200 modem. All went swimmingly until the last test, the TCP/IP server checks. The software asked for a reboot and i duly did so, it kicked back in after the reboot and failed the test, i tried it several more times and then called tech support.

The guy on Tech support said to try re-registering using the website technique, it came back saying i was already registered, so i tried the re-install part on the website, it went fine right up to the end where it says "You have registered sucessfully and should be able to use the internet, please click here for help in setting up your e-mail account" The link did not work, no links work, i cannot surf.

So in essence. I am on the network, i can ping web sites, i can resolve DNS to IP, i am picking up an 82.x.x.x IP address from the DHCP server, i can release and renew without error but i can't use the Internet. So, i decided that instead of waiting another 45m minutes to speak to tech support i would try a re-install of windows, just to be sure the problem wasn't software on my end.

I did a complete re-install, no firewall, no anti-virus, just windows and service pack 2 (firewall disabled) Still nothing, same problem. Next step is to replace the NIC card. Even though i'm pretty damn sure it's OK.

So, that's where i am. Any ideas?

I'm running XP-pro, Athlon 2600XP, 1GB RAM, Asuan a7n8x-e mobo, onboard NIC.

I'm in the G69 area of Glasgow.

19-11-2004, 07:27	#1
blackdog Inactive Join Date: Nov 2004 Location: The seventh level of Hell. Posts: 3	Utter Despair Hi guys. I got NTL home installed on Tuesday, the 750K service. The Engineer left me to register myself saying i shouldn't have any problems, i though that was strange and that he should have waited till i was up and running before leaving. Turns out i couldn't register because the server was down. Now i know why he left early. So, after several attempts on Thursday, i managed to register and got a username. I registered using the CD and Ethernet connection on the NTL Home 200 modem. All went swimmingly until the last test, the TCP/IP server checks. The software asked for a reboot and i duly did so, it kicked back in after the reboot and failed the test, i tried it several more times and then called tech support. The guy on Tech support said to try re-registering using the website technique, it came back saying i was already registered, so i tried the re-install part on the website, it went fine right up to the end where it says "You have registered sucessfully and should be able to use the internet, please click here for help in setting up your e-mail account" The link did not work, no links work, i cannot surf. So in essence. I am on the network, i can ping web sites, i can resolve DNS to IP, i am picking up an 82.x.x.x IP address from the DHCP server, i can release and renew without error but i can't use the Internet. So, i decided that instead of waiting another 45m minutes to speak to tech support i would try a re-install of windows, just to be sure the problem wasn't software on my end. I did a complete re-install, no firewall, no anti-virus, just windows and service pack 2 (firewall disabled) Still nothing, same problem. Next step is to replace the NIC card. Even though i'm pretty damn sure it's OK. So, that's where i am. Any ideas? I'm running XP-pro, Athlon 2600XP, 1GB RAM, Asuan a7n8x-e mobo, onboard NIC. I'm in the G69 area of Glasgow.