[kr0ne]

Not sure if this is the correct forum for this question but since the reason I need a BT line is to get another ISP, here goes...

Does anyone know what the Openreach engineers are supposed to do when they come to do a phoneline hookup and are presented with a 40 year old junction box instead of a master socket?

I recently moved to a new property and had to pay the full £125 install fee to BT to have my phoneline connected as, although there was already a BT line in the property, the previous owner had had it unbundled and taken over by TalkTalk at the exchange.

Fair enough I thought (well, not really but that's another post), I'll take the hit and stump up the £125 if that's what it's going to take, at least I'll have a clean new master socket instead of this 40 year old junction box still marked "Property of GPO"...

Imagine my surprise when I returned from work (better half let the engineer in) to find that nothing at all had been touched in my house and that my phoneline still consisted of 3 incorrectly wired DIY sockets hooked into an ancient (cracked) junction box half way up the wall.

Now I fully understand that the internal extension sockets are my responsibility and although a little surprised at the engineer leaving them hooked up the way that they are I do understand his reluctance to get involved with them.

The thing is, I did expect the crumbling GPO junction box to be replaced with a master socket from which to run my other extensions. Am I being unrealistic to expect this to be done as standard on a full £125 install?