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					Originally Posted by  Rob
					 
				 
				  to Cable Forum   
Are you are connecting your laptop using ethernet direct to the modem, or do you have a router?  If the latter what router and are you trying a wired or wireless setup?  If wireless, can the laptop get a wired connection?  
			
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 Many thanks for your welcome

 i have  discovered this forum only this afternoon, seems so interesting. 
to answer your question i am using  a direct ethernet cable to the modem and guess what i am online from home!!! i have called them again, they log on my account to confirm at the end that everything is fine....really weird. 
there is no proxy server address in my IE proxy setting