[rebstully]

I got turned down for a sim today, then had a look at this forum, then called them back and asked to speak to Customer Finance on the phone. I got a team leader instead, he tried to fob me off but I explained just how much bad press they were getting and mentioned the phrase "pass or fail on a whim" so they took my number and decided to try again. The automatic emails I kept getting were proof of how hard they tried - they put it through about 4 times before it passed - but it did!

So my advice - act a bit uppity but friendly, refuse to be fobbed off and tell them everyone's saying their system is a shambles. Good luck!!

Rebecca