[robertdanmorris]

thanks for the help, i've been using an ethernet lead - that worked from modem to comp so i can't see it being faulty (though i'll use another), but i'll try it all again, restarting the lot and checking if the modem works as well. When i turn on the modem, do i have it connected to the turned off router, or turn on modem then router then connect them?

thanks for your help guys, i really appreciate it!