Cable Forum - View Single Post

hoef · 21-09-2007, 19:50

Hi,
I am new on this forum and only found it because I am having similar problems. I have been with NTL for a long time and have a Terayon modem with 4 vertically placed LEDs on the front. Frequently the CABLE LED turns of and the modem starts establishing the connection again. Clearly there i sno internet connection then. But even if the cable connection seems to be up, I still have frequent problems with webpages. It looks like it downloads a quick burst of bytes and then it stops for a while. When downloading files it always goes in waves, where the bottom of the wave is 0 kbs for a couple of minutes.
Traceroute usually works but can sometiumes not resolve the www address. While not being able to get webpages often I can still ping or traceroute websites. I have got my DNS from the router but changing to 194.168.4.100 and 194.168.8.100 makes no difference at all.
I cannot get into the modem to see diagnostics, I have tried the DIOCSIS tool available from Robin ?? and can't get it to work either. This is all with the router bypassed and the firewall down.

I am basically out of ideas and don't trust the modem whatsoever. Any ideas how to progress. BTW the Samsung digibox is usually OK apart from a rare (overheat) crash.

Gerard

21-09-2007, 19:50	#30
hoef Inactive Join Date: Sep 2007 Posts: 1	Re: Intermitten issue Hi, I am new on this forum and only found it because I am having similar problems. I have been with NTL for a long time and have a Terayon modem with 4 vertically placed LEDs on the front. Frequently the CABLE LED turns of and the modem starts establishing the connection again. Clearly there i sno internet connection then. But even if the cable connection seems to be up, I still have frequent problems with webpages. It looks like it downloads a quick burst of bytes and then it stops for a while. When downloading files it always goes in waves, where the bottom of the wave is 0 kbs for a couple of minutes. Traceroute usually works but can sometiumes not resolve the www address. While not being able to get webpages often I can still ping or traceroute websites. I have got my DNS from the router but changing to 194.168.4.100 and 194.168.8.100 makes no difference at all. I cannot get into the modem to see diagnostics, I have tried the DIOCSIS tool available from Robin ?? and can't get it to work either. This is all with the router bypassed and the firewall down. I am basically out of ideas and don't trust the modem whatsoever. Any ideas how to progress. BTW the Samsung digibox is usually OK apart from a rare (overheat) crash. Gerard