Quote:
Originally Posted by Chris T
The next nearest is Tesco in Heswall, 10 or 15 minutes drive away (and almost impossible by bus). Always assuming of course that he had a car with him, or could even drive. That branch of Morrisons is a small-ish one, on the edge of a residential area.
You go to your local shop because its convenient, and when your local shop screws up, you prefer that the local shop puts it right so you can go on shopping locally.
You suggest this man is stupid for making a fuss - I think he would be stupid if he needlessly complicated his weekly shopping trip rather than trying to sort it out.
As he clearly stated, and was quoted saying in the BBC article, he has no problem with the principle of ensuring alcohol sales are not made to children, he has a problem with the brainless, humourless way it was enforced.
The actions of the checkout operator as described in that article are disappointing enough, but if the branch manager really did carry on in the way he is said to have, then he is a disgrace who should not be in charge of any operation that claims to care about customer service.
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Ok Fair enough, But my point was that it was needless to go to the media. He was correct to see the manager and file a complaint. After that though there is nothing else, it's a private company and if, after taking it to the HQ, they do not do anything he is left with little choice but to shop elsewhere or to hope it does not happen again.