[douglet]

this is a very common problem at vm in my experience, its called a move and transfer, you will or should be re-credited for the cost of the call thats if India understand what you are on about. Yes it is their fault but it can not be rectified with out you calling the 0906 number as you will need to pass DPA on both the accounts (your old address / your new address).

This is because when you move essentially a new account is created for you so you will now have a new account number, strange i know but account numbers are address specific.

so call the 0906 number have all your old and new account details to hand and make sure you are re-credited for the cost of the call.