Cable Forum - View Single Post - National Customer Liason Centre (complaints)

CountZer0 · 14-09-2007, 09:41

I've just had to speak to the NCLC in Swansea for about the 3rd time. I won't go into the details of the complaint - they were all resolved satisfactorily.

The point of this thread is to give you all a bit of useful info (if you don't know already) before Virgin send me the cease and desist order.

I have the direct number for NCLC published on my blog and the lady I spoke to said that this number was private and I have to remove it. I said I'd be happy to if they send me a written request from their management or lawyers.

Until then here's the number: [Edit Rob - removed]

That's the direct number for the NCLC. No holding, no waiting. If you have a complaint and normal customer services routes don't work, call the NCLC.
But please don't abuse them. The few times I've needed to call the NCLC staff have been very helpful and have always sorted things out - unlike the normal CS staff.

If publishing this number is against CableForum terms then feel free to remove it.

On the subject of the NCLC...

Their preferred method of complaint is letter which you send to Swansea. These letters are opened by someone in Swansea, boxed up and sent to India where someone un-boxes them and enters the information onto the complaints database. at which point Swansea can then deal with the complaint.
Usually takes about 18days to get onto the system.

Does this strike anyone as particularly wasteful?

14-09-2007, 09:41	#1
CountZer0 Inactive Join Date: Jun 2007 Posts: 41	National Customer Liason Centre (complaints) I've just had to speak to the NCLC in Swansea for about the 3rd time. I won't go into the details of the complaint - they were all resolved satisfactorily. The point of this thread is to give you all a bit of useful info (if you don't know already) before Virgin send me the cease and desist order. I have the direct number for NCLC published on my blog and the lady I spoke to said that this number was private and I have to remove it. I said I'd be happy to if they send me a written request from their management or lawyers. Until then here's the number: [Edit Rob - removed] That's the direct number for the NCLC. No holding, no waiting. If you have a complaint and normal customer services routes don't work, call the NCLC. But please don't abuse them. The few times I've needed to call the NCLC staff have been very helpful and have always sorted things out - unlike the normal CS staff. If publishing this number is against CableForum terms then feel free to remove it. On the subject of the NCLC... Their preferred method of complaint is letter which you send to Swansea. These letters are opened by someone in Swansea, boxed up and sent to India where someone un-boxes them and enters the information onto the complaints database. at which point Swansea can then deal with the complaint. Usually takes about 18days to get onto the system. Does this strike anyone as particularly wasteful?