[Shaun]

Originally Posted by Xaccers

HSBC have done exactly the same with Faulty.
Overdraft currently at £517

They got cunning, charged £25 to "extend" your overdraft covering anything that comes out taking you over if some late payment suddenly comes out.
Thing is, they then apply interest, which takes you a couple of quid over the new limit, oh, another £25, oh over your limit?

Somethings wrong here - the people you're dealing with don't know what HSBC's policy is on this obviously (and I can believe it from my experience of trying to get info on exchange rates and debit card use abroad)

Firstly - their policy clearly states that they won't charge for a request of less then 10GBP.

we will not charge an Arrangement Fee for an overdraft
request of £10 or less

Also

They state that any charges or interest that take you over your limit WONT be charged for.

if debited Arrangement Fees (or interest) cause your
account to go overdrawn or further overdrawn we will not
make a further charge

We'll extend that for you automatically, and charge you £25. Hey, you're now over your limit, we'll just take £25 more to rectify that.
Oh dear, you appear to be £25 over your limit etc etc.

This is wrong - and I believe that this is what they said to you - their staff are so poorly trained in their own policies

See the charges leaflet here:

http://www.hsbc.co.uk/1/PA_1_5_S5/co...WdFZ:11j71s4j3

I've attached it also

HSBC Fair Fees Policy
We always aim to be fair in the way we charge for our
Overdraft services, therefore:
• We will not charge an Arrangement Fee provided, within
the last 6 months, either:
- we have not agreed to a request from you for an
overdraft, or
- before 1 November 2006, you have not exceeded your
overdraft limit or gone overdrawn without a limit
• we will not charge an Arrangement Fee for an overdraft
request of £10 or less
• we will not charge Arrangement Fees for Informal overdrafts
if covering funds are paid in before the end of the day
• we will give advance notice before Arrangement Fees are
debited from your account
• if debited Arrangement Fees (or interest) cause your
account to go overdrawn or further overdrawn we will not
make a further charge
• arrangement Fees charged will never be higher than the
overdraft requested (eg a £15 overdraft will not cost you
say, £50)
• we will not charge more than one Arrangement Fee a day.