Cable Forum - View Single Post - Moved house and now no e-mail

khanm78@hotmail. · 10-09-2007, 14:59

Yes I moved from an ex telewest are to an ex NTL area and had to do the moving house biz with virgin they screwed everything up and 8 weeks later i still dont have an e-mail address its there but not accepting any passwords i use i have tryed resetting the password it goes all the way through and then just givs me a password error at the end.

virging as per usual are no help and if i phone the premium nuber i will get charged 25p per min even while im on hold.
If they say your not being charged until you connect to a human they are lieing look at your bill, also they will only reimburst you if its there fault but only from the time someone answers the call.

make sure you note the date, time and person you spoke with if you want the FULL reimburstment and keep your bill safe as this probably will be needed as proof to contridict there claims.

If in dispute make sure you get recipts for any mail or faxes as if you are right you can claim for these expenses as well.

PLZ note no advice i type is legal advice just experiance i have had dealing with Virgin Media Broadband section.

10-09-2007, 14:59	#2
khanm78@hotmail. Inactive Join Date: Sep 2007 Posts: 2	Re: Moved house and now no e-mail Yes I moved from an ex telewest are to an ex NTL area and had to do the moving house biz with virgin they screwed everything up and 8 weeks later i still dont have an e-mail address its there but not accepting any passwords i use i have tryed resetting the password it goes all the way through and then just givs me a password error at the end. virging as per usual are no help and if i phone the premium nuber i will get charged 25p per min even while im on hold. If they say your not being charged until you connect to a human they are lieing look at your bill, also they will only reimburst you if its there fault but only from the time someone answers the call. make sure you note the date, time and person you spoke with if you want the FULL reimburstment and keep your bill safe as this probably will be needed as proof to contridict there claims. If in dispute make sure you get recipts for any mail or faxes as if you are right you can claim for these expenses as well. PLZ note no advice i type is legal advice just experiance i have had dealing with Virgin Media Broadband section.