[synner]

Hi,

I did have a be* ADSL connection and they were brilliant.

Unfortunately I have a poo BT line and so never got speed above 4mb, but that was not the fault of be*.

When first connected with them I was dissapointed with my connection speed and so called their support, the main point I can pass on regarding their support is that it is fantastic. They are based in Bulgaria but are 4000 times better than the VM Indian support. They actually understand what you are talking about, don't just read from scripts and actively go out of their way to help you and keep you updated.

When I called them about my speed issues, they started running tests on my line, called me back exactly (to the minute) when they said they would, gave me the full technical details of the results and could actually share a joke. (On the back of one joke I ended up sending one of their support team a bottle of red wine (which cost a fortune in postage!), and received a thank-you card 2 weeks later)

They had no problems calling me on my mobile, and even told me what to say to BT to get them to examine my line more closely.

As you can probably tell, I'm a big fan !

I unfortunately ended up leaving due to my poor BT line, but have a friend who I recommended them to who consistantly gets 22Mb with no STM, caps etc and the connection has not slowed or glitched once in the 8 months he has been with them.

HTH

Bri

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