Cable Forum - View Single Post - Urgent Webmail Help Please re Session Invalid !

canarytops · 08-09-2007, 16:05

Hi, am on holiday in USA and have internet access in my hotel. All functionality is fine except accessing my ntlworld.com email accounts via webmail. ie I can browse internet sights and can even access my old BT webmail account. However when I sign-in to my VirginMedia webmail portal I am faced with "Session Invalid" messages.
By repeated browser Refresh I occaisionaly get a glimpse of my inbox and more infrequently can actually see the text of an email but am never able to Reply. (By "repeated" I'm talking about 20+ attempts !).
I've tried using a hotel "free" PC and get the same result.
Have raised a support call via the VM website support but notice the acknowledgement has come from a telewest email account. Have replied to this asking for my problem to be passed on to the ntl people and have sent screen scrapes showing the problem but have had no response for 2 days.
Don't think I can "afford" to call support from my mobile so can anybody please help ?

(In case you're wondering I'm using my old BT email account as my reference account on the fault).

08-09-2007, 16:05	#1
canarytops Inactive Join Date: Feb 2005 Location: Norwich Age: 74 Services: TiVo & V+ with 50ishMb broadband Posts: 54	Urgent Webmail Help Please re Session Invalid ! Hi, am on holiday in USA and have internet access in my hotel. All functionality is fine except accessing my ntlworld.com email accounts via webmail. ie I can browse internet sights and can even access my old BT webmail account. However when I sign-in to my VirginMedia webmail portal I am faced with "Session Invalid" messages. By repeated browser Refresh I occaisionaly get a glimpse of my inbox and more infrequently can actually see the text of an email but am never able to Reply. (By "repeated" I'm talking about 20+ attempts !). I've tried using a hotel "free" PC and get the same result. Have raised a support call via the VM website support but notice the acknowledgement has come from a telewest email account. Have replied to this asking for my problem to be passed on to the ntl people and have sent screen scrapes showing the problem but have had no response for 2 days. Don't think I can "afford" to call support from my mobile so can anybody please help ? (In case you're wondering I'm using my old BT email account as my reference account on the fault).