I recently moved house and transferred my whole TV, internet and phone package to the new address. Everything worked fine apart from e-mail as the password was constantly being rejected.
A "150" phone call to Virgin infomed me that the problem was due to the e-mails not having been transferred over to my new account. I was told that I would have to dial the 0906 number in order to get this sorted out.
Surely this cannot be correct? Do I really have to pay for a premium rate phone call in order to fix what is basically an administrative problem at Virgin
Has anyone else had this problem after moving house?