For nearly 2 weeks I have not been able to check my webmail. Every time I try to log in it says Error Signing In, try again or reset password!!!
I cannot reset the password as I cannot get into my own account. I try from work/friends computers & it is exactly the same.
I rang Virgin & was told it was the technical support I needed to speak to & was diverted to India. The lady told me to unplug my tv top box & reboot? I did this-then she said do the same with the modem-I did-she then guaranteed I would be able to now get on the internet & check my mail. I tried but nothing had changed so I told her there are 2 different problems.
1. No connection to Internet-have tried my modem on neighbours computer also my laptop & it is definately not working-please send me another? I was assured when i reboot the computer all will be well! It isn't.
2. Cannot access my mail as it clearly states this account has been suspended!
The lady told me I would have to speak customer care about that. I did & according to them my account is not suspended & everything is running as it should.
The outcome:
I have spoken to a lady in India for at least 25 minutes at 25p per minute, customer care several times & I still have a faulty modem. If I use neighbours modem I can access the Internet but cannot check my blueyonder mail yet am paying for a service I am not getting!
I had no problems when it was telewest-now its VM there are continual problems, even for my poor 82 yr old mum whom just has a phone line & tv package!
I feel I'm in an eternal circle just going round & round & round & the computer sits their whilst I sit at my neighbours computer or the one ay work!
Any advice would be greatly appreciated?