Cable Forum - View Single Post - Does ntl offer a viable product any more?

scrotnig · 18-11-2004, 19:22

All i will say on this subject is this. I know that all is not perfect within ntl, in fact there is quite a bit wrong, that's well known and ackowledged.

However, forget for a moment who anyone works for. I have, in my house, all three ntl services. TV, telephone and broadband. They never, and I'll repeat that, never, let me down. The quality of the product is well within what one would expect from such a service. the full price of that service is one I would always be happy to pay.

(I do feel that digital TV GENERALLY...be it Sky, ntl or Telewest...is slightly overpriced these days, mainly due to the stranglehold on the market Sky has, but that's for another thread).

If the service was rubbish in any way I simply wouldn't use it. I need services I can rely on. That's the long and the short of it. I am not pretending there aren't issues in some areas and/or with some customers, however, that's the picture as I see it from a customer's point of view and whilst I certainly wouldn't say all is rosy at ntl, I certainly wouldn't rate them as badly as some on here do.

18-11-2004, 19:22	#47
scrotnig cf.mega poster Join Date: Jun 2003 Posts: 2,499	Re: Does ntl offer a viable product any more? All i will say on this subject is this. I know that all is not perfect within ntl, in fact there is quite a bit wrong, that's well known and ackowledged. However, forget for a moment who anyone works for. I have, in my house, all three ntl services. TV, telephone and broadband. They never, and I'll repeat that, never, let me down. The quality of the product is well within what one would expect from such a service. the full price of that service is one I would always be happy to pay. (I do feel that digital TV GENERALLY...be it Sky, ntl or Telewest...is slightly overpriced these days, mainly due to the stranglehold on the market Sky has, but that's for another thread). If the service was rubbish in any way I simply wouldn't use it. I need services I can rely on. That's the long and the short of it. I am not pretending there aren't issues in some areas and/or with some customers, however, that's the picture as I see it from a customer's point of view and whilst I certainly wouldn't say all is rosy at ntl, I certainly wouldn't rate them as badly as some on here do.