Hi Stealth, l will support you all the way on this, l was offered a job with Telewest who operated under this company, and l was given an hour to do 20 CALLS on collection of boxes, of subscribers cancelling there boxes and things that l saw in that time really stunned me and l am a person who speaks his mind, and what the customers don't know what happens behind the scene is bad for the customer, these engineers are working under extreme pressure and this is what causes the problems, when l asked about contract of employment, as they offered me a full time job, was that they can just get rid of you without any problems, you have guts to take on the company, and good luck to you. - l like people who take on the big boys who think they can run rings round people like the - CUSTOMER.