Another thing to bear in mind with regards to diagnostics using ICMP (Ping, Traceroute, etc...) is a lot of core routers (the big kit that ISP's use) will also drop ICMP traffic when under high load, so that resources can be better used dealing with other traffic.
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Originally Posted by sparky68
ive just spoke to her and she finally got a manager to phone her back and he insisted that its not the modem or cabling and that it HAS to be her PC??
i got her to run winmtr and it shows great ping times but packet loss of between 33% - 50%
now im no expert but i cant see that this is spyware/virus or a trojan ? could i be wrong
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Depends, a heavily infected pc can suffer performance problems.
I recall doing a pc repair a couple of years ago, the pc took 15 minutes to boot, 5 minutes to open a web browser, and forever timed out opening pages, turned out that the pc had a total of 1400+ separate malware infections which maxed out the CPU and available memory.
Quote:
Originally Posted by sparky68
she can send email but not receive it either??? weird.
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Not necessarily, how long does it take to send a basic email.
I would suggest having a look at CPU/Memory load.