Quote:
Originally Posted by sparky68
hi there sorry been on holiday since posting..thanks for your reply. 
ive just spoke to her and she finally got a manager to phone her back and he insisted that its not the modem or cabling and that it HAS to be her PC??
i got her to run winmtr and it shows great ping times but packet loss of between 33% - 50%
now im no expert but i cant see that this is spyware/virus or a trojan ? could i be wrong
she can send email but not receive it either??? weird. |
No need to apologise - hope you had a good break!
The packet loss is obviously the best clue here - that would certainly explain slow loading of web pages and failure to receive mail. I'm not much of an ethernet geek so I suggest you dig deeper into the kinds of packet loss and the possible causes - a quick googling found
this. On the face of it might be useful but I'm sure you can turn up other useful stuff by being a little more thorough.
As for what to try the obvious things without any additional info would be a new ethernet cable, updating ethernet drivers, ethernet card settings, a new ethernet card...you know - all that stuff that's so easy to talk a novice user through from the other end of the country! I sympathise
