Quote:
Originally Posted by Chris T
I'm confused - what policy has changed?
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We have always been told by support in the virginmedia groups that a customer would get the call charges refunded if it was a result of STM. and as Alex has said that trials can and are being done all the time then that means that they are using that get out clause for not having to refund charges.
There is thousands that do not know anything about STM cos Virgin hasn't told them.