[Stephen]

Right, after getting my statement this morning my bank (LloydsTSB) have again charged me £30 for going over my overdraft last month.

The reason for this was that they added a £30 charge for when I was 21 pence over my limit the previous month. I am so annoyed with them. On plenty of phone calls with them I was told that if the bank adds any charges to my account and I end up going over my overdraft I will not be charged by them. However they are still charging me!

Without looking through the full thread can someone please advise of a good letter to send them demanding they refund the charges. I have all my statements going back to 2002 so know exactly how much I want back.

Cheers
steve