Cable Forum - View Single Post

mrattitude · 25-07-2007, 21:02

I also live in Renfrewshire and have been monitoring my broadband connection for the last 4 weeks.

I had an engineer at my home last Friday to check my connection and he told me exactly what I already knew, "Your connection is running perfectly, levels are exactly right, the problem lies at headend - You would not believe how many callouts we are dealing with just now, and there is nothing we can do about it".

My connection has been running at 345 Kb/s for the last 4 weeks - I was also on the phone to India for over 30 minutes reporting the fault, the guy had me rebooting into Safe Mode and downloading files from Microsoft - when the download was dribbling down at 26Kb/s he finally admitted defeat and scheduled the techie appointment.

As already mentioned, the engineer conceded that the faults are the result of the 20Mb upgrade, nothing to do within customers' homes - The majority of his working day is visiting unhappy customers' homes, where he can find no faults.

Think about how many people who are unaware of these problems, people who browse the Internet or check their email a couple of times a week and just do not realise they are paying for a service speed which they are simply not getting.

25-07-2007, 21:02	#10
mrattitude Inactive Join Date: Jul 2007 Posts: 1	Re: Virgins 20MB is excellent.. I also live in Renfrewshire and have been monitoring my broadband connection for the last 4 weeks. I had an engineer at my home last Friday to check my connection and he told me exactly what I already knew, "Your connection is running perfectly, levels are exactly right, the problem lies at headend - You would not believe how many callouts we are dealing with just now, and there is nothing we can do about it". My connection has been running at 345 Kb/s for the last 4 weeks - I was also on the phone to India for over 30 minutes reporting the fault, the guy had me rebooting into Safe Mode and downloading files from Microsoft - when the download was dribbling down at 26Kb/s he finally admitted defeat and scheduled the techie appointment. As already mentioned, the engineer conceded that the faults are the result of the 20Mb upgrade, nothing to do within customers' homes - The majority of his working day is visiting unhappy customers' homes, where he can find no faults. Think about how many people who are unaware of these problems, people who browse the Internet or check their email a couple of times a week and just do not realise they are paying for a service speed which they are simply not getting.