[busboy125]

Originally Posted by hansi

But if you ring CS and you are automatically put through to India, how can you get switched to someone in CS who can solve the problem.

---------- Post added at 08:35 ---------- Previous post was at 07:49 ----------

I have just checked my STB box and card numbers against the info on the Technical Page and I noticed that on the back of the STB the last letter on the box number is "E" but on the screen, the last letter is "F". Could this be causing the problem and could CS put this right ( providing I get the right person

I think it is a case of ring and hope. Let India know that you are not leaving untilsomeone sorts it. Hopefully they will transfer you. The wrong numbers would cause a problem