It was my understanding that India, for reasons we can only surmise about
, can not or are not allowed to perform this task and it must be carried out by CS.
Get your card number and your box number (sticker on the bottom) and get the agent to check them against some database they use.
Also try searching this forum for tips, this has come up time and time again. If you have another V box it may be that they have sent the V+ hit to that instead.
Geez no wonder this company has gone to the dogs, it seems a high proportion of there own employees have not the slightest clue how to do there jobs but all have a masters degree in delivering The Fob Of The Day. Methinks thats likely to be all a VM training course consists of these days.
