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hansi · 21-07-2007, 18:48

Well, I have just come off the phone after hanging on for an hour and speaking to a CS guy in India,and to be fair, he did pull out all the stops, and he got my channels showing again, but it still said "Card not paired" Little did I know that although I could see the channels on the Guide, I could not access them Just got a blank screen. So I had to ring back again, and this time a lot quicker. Again the guy in India tried his best but he said he would have to escalate it to "second level" whatever that means which could take 48 hours. I'm not holding my breath!! And I asked the first guy to cancel the engineer! and now the slot's gone. Are there any CS guys on this forum that could help me if I pm them my details. Please?????????????? I can get On Demand but blnk screens on all the channels other than the Free to Air ones.

21-07-2007, 18:48	#5
hansi Inactive Join Date: Jun 2003 Posts: 761	Re: Lost all my channels on V+ Well, I have just come off the phone after hanging on for an hour and speaking to a CS guy in India,and to be fair, he did pull out all the stops, and he got my channels showing again, but it still said "Card not paired" Little did I know that although I could see the channels on the Guide, I could not access them Just got a blank screen. So I had to ring back again, and this time a lot quicker. Again the guy in India tried his best but he said he would have to escalate it to "second level" whatever that means which could take 48 hours. I'm not holding my breath!! And I asked the first guy to cancel the engineer! and now the slot's gone. Are there any CS guys on this forum that could help me if I pm them my details. Please?????????????? I can get On Demand but blnk screens on all the channels other than the Free to Air ones.