[mattWFC]

thanks again mr pinkrat

If anyone's interested I'm going to start a new thread to discuss my experience with a similar situation to the original poster just because it might be useful for other future readers who find themselves in this situation.

I've just sent off 3 letters to Moorcroft, the company sec's home address and the customer loyalty manager (see above for address) recorded delivery so it will be interesting to see what replies I get.