Quote:
Originally Posted by foreverwar
Have you ever stopped to consider perhaps there is a problem with your box, and not with the service as a whole? You asked "Show me an example of an engineer visiting a customer and fixing the problem and I'll stand corrected but don't you think that if such a thing were happening it would be documented on this forum?"
As this poster says
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Dear-oh-dear, with the greatest respect, are you fishing or are you just plain not reading what is before your eyes?
Since you have chosen to quote me, allow me to do the same, using my most recent and up-to-date post as my reference.
Quote:
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Originally Posted by Armitage Shanks
I was eventually connected to someone who knew what he was talking about. He confirmed that the sound stuttering issue would only be solved by a code drop, that the fix was due in the next code drop and that the code drop was due 'by August'.
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Quite clearly, sending out an engineer would be wasting both my time and theirs.
All of that aside, would you care to point me to the bit of ntl.wotcha's post where he says that his sound stuttering problem was fixed by an engineer because I can't see it.
Apologies for being quite so blunt but if you are going to try to debunk what I am saying, at least have the good grace to check that what you are saying actually holds up under even a little scrutiny first, please.