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Re: Cancelling Virgin subscription
Quote:
Originally Posted by on in an hour!
how do you know their fixes have no track record if you havent had an engineer out to 'waste your time' yet???
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Quote:
Originally Posted by Armitage Shanks
If they have a fix for the problem then they would have rolled it out and there would be examples on this site and others of individuals for whom the problem has been solved.
I've already said that I'll phone them tomorrow and I'll listen to what they have to say.
I've stated my belief which is that they do not have a fix for the problem. I am basing that belief on the fact that I have never seen any evidence to the contrary and that if VM had a fix, it would be in their interests to roll out the fix immediately in order to make customers such as myself and many others content. Is it your belief that a fix exists?
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Have you ever stopped to consider perhaps there is a problem with your box, and not with the service as a whole? You asked " Show me an example of an engineer visiting a customer and fixing the problem and I'll stand corrected but don't you think that if such a thing were happening it would be documented on this forum?"
As this poster says
Quote:
Originally Posted by ntl.wotcha
V+ big thumbs up from me too. OK, initially we had a flakey box and no on-demand, but VM fixed that pretty quick and no trouble since. PVR makes a hell of a difference to how we watch TV. We rarely watch live TV. Just flip through favourites guide and press record on anything we might want to watch that day. Then when we want to watch some TV we just select something previously recorded from the V+ menu. No more ads to sit though either. Win-Win.
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