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Armitage Shanks · 17-07-2007, 21:56

Quick update for anyone who may be interested.

I phoned VM today (couldn't do it on Monday as the heavily pregnant missus and her folks made a few too many demands on my time) and after initially suggesting visits from engineers, box swaps, cable tests (in fact, just the kind of the pointless time-wasting that I had anticipated) I was eventually connected to someone who knew what he was talking about. He confirmed that the sound stuttering issue would only be solved by a code drop, that the fix was due in the next code drop and that the code drop was due 'by August'.

What he couldn't clarify is whether that means by the time August arrives or by the time August ends - he was simply reading from an email and agreed that the wording was ambiguous.

I explained that having experienced the problem for several months now I was willing to give them until the end of August but that I would like a note placed on my account that if the problem wasn't resolved by this date I would expect them to allow me to break my contract without any penalties.

He agreed that he should put a note on my account and suggested that this was a reasonable position for me to assume and that if the problem hasn't been resolved by the 31st of August VM would be hard pressed to make a strong argument for not allowing me to break my contract without penalty.

17-07-2007, 21:56	#18
Armitage Shanks Inactive Join Date: Jul 2007 Posts: 14	Re: Cancelling Virgin subscription Quick update for anyone who may be interested. I phoned VM today (couldn't do it on Monday as the heavily pregnant missus and her folks made a few too many demands on my time) and after initially suggesting visits from engineers, box swaps, cable tests (in fact, just the kind of the pointless time-wasting that I had anticipated) I was eventually connected to someone who knew what he was talking about. He confirmed that the sound stuttering issue would only be solved by a code drop, that the fix was due in the next code drop and that the code drop was due 'by August'. What he couldn't clarify is whether that means by the time August arrives or by the time August ends - he was simply reading from an email and agreed that the wording was ambiguous. I explained that having experienced the problem for several months now I was willing to give them until the end of August but that I would like a note placed on my account that if the problem wasn't resolved by this date I would expect them to allow me to break my contract without any penalties. He agreed that he should put a note on my account and suggested that this was a reasonable position for me to assume and that if the problem hasn't been resolved by the 31st of August VM would be hard pressed to make a strong argument for not allowing me to break my contract without penalty.