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SilverLady · 17-07-2007, 16:28

I read this thread and went into Music on Demand. All I got was a message inviting me to upgrade to XL package for unlimited free access. Problem is I already have XL package. I checked all XL channels and other demand services and found everything else working, only Music not.

Phoned Virgin help line, but gave up after 10 minutes with no answer. Will try again later today if there's still a problem. (Did reboot twice and reinsert the smart card, but no luck.)

---------- Post added at 17:28 ---------- Previous post was at 16:56 ----------

Back again. Just thought that I may have more luck getting through to helpline earlier in the evening. Did get through and have spent 20 minutes with very helpful agent, but got nowhere. Box was rebooted, various things were tried. He tried correcting from his end and something called 2nd line team were called in as he though this might be a local problem.

Still same - message says to get unlimited free access, upgrade to XL package. When I go further than this and make a selection, I'm told that I will be charged - I cancel at this point.

Have now been told they will look into this and phone me back, hopefully within 5 days with the answer.

17-07-2007, 16:28	#15
SilverLady Inactive Join Date: Jul 2006 Posts: 151	Re: Music ON Demand FREE I read this thread and went into Music on Demand. All I got was a message inviting me to upgrade to XL package for unlimited free access. Problem is I already have XL package. I checked all XL channels and other demand services and found everything else working, only Music not. Phoned Virgin help line, but gave up after 10 minutes with no answer. Will try again later today if there's still a problem. (Did reboot twice and reinsert the smart card, but no luck.) ---------- Post added at 17:28 ---------- Previous post was at 16:56 ---------- Back again. Just thought that I may have more luck getting through to helpline earlier in the evening. Did get through and have spent 20 minutes with very helpful agent, but got nowhere. Box was rebooted, various things were tried. He tried correcting from his end and something called 2nd line team were called in as he though this might be a local problem. Still same - message says to get unlimited free access, upgrade to XL package. When I go further than this and make a selection, I'm told that I will be charged - I cancel at this point. Have now been told they will look into this and phone me back, hopefully within 5 days with the answer.