so how did the original poster get on?
Semi-On did you call them or just hand over the money to Moorcroft?
I ask because I also recently received a threatening letter from Moorcroft - I thought my account had been closed (we were disconnected in early May) and had no idea I owed any money at all. Suddenly I'm threatened with 'intended' litigation by their 'pre-court division'!
I noticed the advice from 'Mr Angry' and on the phone to Moorcroft explained that the debt was 'in dispute' and any further correspondence in the way of legal threats or marks against my credit rating until its resolution would be a breach of the terms of their licence to trade - the woman didn't know what to say to that
I would like to send a letter to the home address of the VM company secretary (as it seems pointless sending them anywhere else) at the same time as this customer loyalty manager person. However, I'm not sure how to use Companies House - it seems like a very useful resource but I'm not sure what documents or details to procure. I was wondering if anyone here has used it and could give me some advice?
Thanks for reading my first post,
Matt
BTW I'll keep you all posted as to how I get on with this in another thread and please ask questions to clarify what I've said as I've probably left stuff out.