Quote:
Originally Posted by chickendippers
The engineers in my area are excellent (we've only have them out 3 times, once to install, second time to upgrade to digital, and once when the box was fried by lightning). It would seem there is a lot of regional variation on the network and service, don't know it until you've tried them.
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I don't believe that this is an issue where localised quality of service by engineering teams is an issue. It is my guess that this is an issue for the technical staff back in the labs. Until they determine the cause of the problem and provide a solution, the field engineers who only deal with the cables, box swap-outs and basic box settings, who depend on the labs staff for their instructions and who implement the solutions that they draw up, have no chance of stumbling across a solution. Show me an example of an engineer visiting a customer and fixing the problem and I'll stand corrected but don't you think that if such a thing were happening it would be documented on this forum?
---------- Post added at 14:57 ---------- Previous post was at 14:52 ----------
Quote:
Originally Posted by Hornet
From past experience of taking companies to court you will have to allow them a chance to fix it first. Ring them and tell them what the fault is then let them come out and sort it. At this stage it would also be worth sending a recorded letter about it being there one chance to fix it before you terminate the contract as for the money you are paying it is unacceptable...etc...
If its still like it after fixing send them a letter canceling and saying if they don't collect box and and terminate you will comence CCP in 30 days.
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Thanks for the advice. I'm hoping it won't need to get anywhere near to taking them to court because if it does I'll have had to deal with a lot of unnecessary aggro and that is the last thing I need with a missus who is 8 months pregnant!
As far as I see it, there are 3 possible satisfactory resolutions to this problem in my case:
1) VM fix the problem
2) VM tell me when they will fix the problem. I decide that I am willing to wait until the specified date. VM provide a fix by the specified date.
3) VM tell me that they don't have a fix for the problem and that a fix isn't imminent. VM graciously allow me to cancel my contract and take my business elsewhere without penalty.
Here's hoping...
---------- Post added at 14:58 ---------- Previous post was at 14:57 ----------
Quote:
Originally Posted by joglynne
Armitage Shanks  to the forum.
If you gave the general area in which you live others could let you know if your problem is specific to you or an area problem. That information could prove helpful in your dealings with Virgin. |
Thanks for the welcome.
I am in Emerson's Green which is a district of North-East Bristol.