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Originally Posted by JethroUK
Several examples - i'll try find some - there's lots V.M. could or couldn't do but they just don't want unhappy customers - it's obviously not good business, especially a high profile company such as VM
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That's reassuring to hear - I'm not looking for a drawn out squabble with VM, I'd sooner just cut my losses and take my business elsewhere without any aggro so that I don't have to put up with the missus huffing and puffing of an evening when her latest episode of CSI or Criminal Minds turns into a bad impression of a Norman Collier skit.
---------- Post added at 13:53 ---------- Previous post was at 13:40 ----------
Quote:
Originally Posted by on in an hour!
your post doesnt add up.you say its an inherent fault,but then go on to say it could be to do with any No of things,that said,dont you think VM deserve a chance to come out and fix it.if you had a recall for your cars brakes and didnt bother to take your car in on the recall you wouldnt have a leg to stand on if you were then involved in an accident where your brakes failed,you are contradicting yourself,thats not to say i dont sympathise with you,but i dont suffer with the problems on my V+ box that you do on yours,and as many other posters have said, neither do they,so to say the fault is 'inherent' isnt quite correct.
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Ok - this is turning into a game of semantics here. If people object to my use of the word inherent because their interpretation of its definition is different to mine then I am happy to concede and drop it.
The problem isn't an inherent one - rather it is a known, widespread, longstanding and, as yet, unfixed problem which renders a significant part of the service for which I and many others subscribe unusable.
I will give them the chance to fix it, in the same way that I would take my car back to have its brakes fixed. What I won't take kindly to is time wasting by VM getting me to try out 'fixes' that have no track record of solving the problem. I'll keep my fingers crossed that they do the right thing and makes this as hassle-free as possible.