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Paul K · 15-07-2007, 09:08

If you don't report the fault then you are making your target of cancelling the service a lot harder to achieve without penalty. If you were to take your complaint to arbitration because VM refuse to cancel without penalty the arbitration group will tell you that you must follow the complaints procedure as outlined in VMs Ts and Cs/ complaints procedure. Failing to do this just makes it difficult for you to prove your case that the service is not fit for purpose.
VM are not breaching the contract if they are not aware that you are not getting the service you feel you are paying for. As far as they know you are happy with the service and have no problems.

15-07-2007, 09:08	#6
Paul K Inactive Join Date: Jun 2003 Location: Essex innit Age: 52 Services: Sky HD + 16Mb ADSL BT Telephone Posts: 15,735	Re: Cancelling Virgin subscription If you don't report the fault then you are making your target of cancelling the service a lot harder to achieve without penalty. If you were to take your complaint to arbitration because VM refuse to cancel without penalty the arbitration group will tell you that you must follow the complaints procedure as outlined in VMs Ts and Cs/ complaints procedure. Failing to do this just makes it difficult for you to prove your case that the service is not fit for purpose. VM are not breaching the contract if they are not aware that you are not getting the service you feel you are paying for. As far as they know you are happy with the service and have no problems.