Cable Forum - View Single Post

ffiill · 13-07-2007, 19:24

So why does Virgin Media not have any contact addresses on their web site?-I tried for three hours tel.calling them to get a MAC code-luckily an e mail to customer Services resulted in info being passed on but not the first time-luckily second time round the Customer Services person had a perfect command of English not a very restricted one as has been case in past!
There is no reason that MAC codes could not be sent automatically by e mail-BUT to rely on completely overloaded telephone customer services is totally stupid.
Last but not least I would not have left Virgin but a download speed of 9.5 kb/sec on a Broadband connection of 1100kb/sec is not acceptable-yes that is 9.5 not 90.5 or 900.5kb/sec!!

13-07-2007, 19:24	#20
ffiill Inactive Join Date: Jul 2007 Posts: 3	Re: Virgin Media Complaints Address? So why does Virgin Media not have any contact addresses on their web site?-I tried for three hours tel.calling them to get a MAC code-luckily an e mail to customer Services resulted in info being passed on but not the first time-luckily second time round the Customer Services person had a perfect command of English not a very restricted one as has been case in past! There is no reason that MAC codes could not be sent automatically by e mail-BUT to rely on completely overloaded telephone customer services is totally stupid. Last but not least I would not have left Virgin but a download speed of 9.5 kb/sec on a Broadband connection of 1100kb/sec is not acceptable-yes that is 9.5 not 90.5 or 900.5kb/sec!!