Main office: Virgin Media Limited, Bartley Wood Business Park, Bartley Way, Hook, RG27 9UP. Registered in England and Wales (company no. 2591237)
See
http://allyours.virginmedia.com/pdf/...ctice_0607.pdf
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What to do if you are dissatisfied:
If you are unhappy we need to know about it as quickly as possible. To avoid delay please contact us by:
Contacting Customer Care call 0845 454 1111 and our customer care representatives will be able to assist you.
Writing to Customer Concern. The address is shown below and on your bill. Your letter will be acknowledged within 48 hours of receipt.
Email using the on-line form found on our web-site. Messages received are responded to by a dedicated team. To avoid any delay, please do not send correspondence to individual representatives’ email addresses. Your email will be acknowledged and dealt with promptly.
If you remain dissatisfied: If a complaint is not resolved to your satisfaction you can ask to escalate the issue to a manager. As it may be necessary for the manager to call you back, please provide daytime and evening contact numbers.
Or you can write to:
Customer Loyalty Manager
Customer Concern
Concord House
Concord Business Park
Threapwood Road
Wythenshawe
Manchester M22 0EY