Hello Mr. Angry, l note your comments, but would like to make a comment on the fact, l like to try and help people in a ' debt letter ' situation, and the company mentioned, from a friend that was in a similar situation, l know, they can make life very difficult for anyone who is under the spell, this is why l said ' send copies' and ' record delivery'.
And under a certain legal act, companies are NOT allowed to send out letters to people, that causes stress, and with this certain customer, he was going to cancel his contract, so therefore, it goes from the date he cancelled the contract with VM, and is known as a 'verbal contract' and if you state this to this companies, with the persons name you spoke to, this normally ends it, as does forget these companies get paid by there clients (ie VM) to make peoples life a misery.