Hello all,
Does Virgin Media have a specific complaints address I could write to? I have looked on their website but couldn't find one.
Long story short, I called to cancel my account in March and was told it would be disconnected at the end of April. I cancelled my Direct Debit and thought that was that. Got a letter yesterday from "Moorcroft Debt Recovery Ltd" telling me I owe Virgin £73.
What's ironic is that they promised to pay me £24 compensation for the two weeks I spent without broadband in March (which is why I cancelled in the first place).
Any help would be appreciated.
