[DABhand]

Rang them up today, the normal sales. Was told you should call the premium number.. To which I told them im not paying for a service im already paying for and going through to India.

So they put me through to someone to talk to, with no call charge.

Guy had no clue what so ever. "Did you try restarting your PC".. "Have you tried without a firewall" ... "Have you rebooted the modem".. The usual suspects.

He soon wised up when I said .. "I havent tried alien abduction you think that might work?".

"Sir, you are receiving this for free an..."
"No, im not you honestly think your giving me this service for free? Im paying for it monthly, nothing is free. That includes the premium number they tried to get me to phone."
"Well Sir, I can only apologise, im sure it will be rectified within 48 hours."
"Did you say that last week too? Its been going on for over a week. Do you lot actually know what your doing?"
"Thats very unfair Sir, we pride ourselves on a quality service for our customers, and to say.."
"Ill stop you there, you have no quality service, I had poor connection issues start of the year, for over a month may I add and even then at the end you had no clue as to what was going on, I had to tell you about the problem with the UBR, I had to contact you to rectify this, I had to fight for the better costs I should be paying, I have to sit and take this shambles of a service and support. And your saying im unfair when im doing what I should be doing and paying my bills."
"But..But.. Well..."
"Put me through to retentions.."

Then I gave the same talk to the retentions guy. Told him end of month the whole shebang is gone.

Its a total disgrace, and im sure people wont agree, but then again thats from people who mostly would sit there and take this poor service with a pinch of salt and would not even fight for their rights.

They have lost me now as a customer. And im sure pretty much alot of people would be doing the same thing around now.