They told me my cablemodem is fine, which I already knew.
Then they told me there are no outages affecting my area, which is wrong. I explained that I'm a network engineer and surprisingly the person I was speaking to turned out to be a geek of some kind. He gave me a couple of alternate DNS servers to try, but I get refused by them - probably the old Blueyonder IPs...... Worrying that it's still broken, usually overnight problems that don't exist magically fix themselves at 9am. As for timings it was still fine as of 2:30am last night.
Sky is looking tempting, cheaper TV service too. Might be worth anyone else in Cambridge & surrounding areas giving them a call - I think they only bother to investigate things when a number of people have complained.
---------- Post added at 09:17 ---------- Previous post was at 08:35 ----------
http://status-cable.virginmedia.com/...?ticket=502989
There you go - they've decided to admit this one.