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nialli · 06-08-2003, 09:55

I've only been an NTL customer for a month, but yesterday my box seems to have lost all channels and I can't get them back.

I've called Customer Service (and got through straight away) but they can't get anyone out for a week.

Is there anything I can try? On my Pace 2000 box I only have the top green light rather than the top two, and the channel information panel just has the channel number, no name or programme details. I've tried removing the smart card and turning off and on again, but no luck. After about five minutes a blue panel (I'm CR2 I think) comes up and tells me the channel isn't broadcasting. Changing channels makes no difference. The error number is B1051.

No telly til next Wednesday? Help!

06-08-2003, 09:55	#1
nialli cf.geek Join Date: Jul 2003 Location: Greenwich, SE10 Services: Sky Stream, Sky broadband Posts: 865	Dead box? I've only been an NTL customer for a month, but yesterday my box seems to have lost all channels and I can't get them back. I've called Customer Service (and got through straight away) but they can't get anyone out for a week. Is there anything I can try? On my Pace 2000 box I only have the top green light rather than the top two, and the channel information panel just has the channel number, no name or programme details. I've tried removing the smart card and turning off and on again, but no luck. After about five minutes a blue panel (I'm CR2 I think) comes up and tells me the channel isn't broadcasting. Changing channels makes no difference. The error number is B1051. No telly til next Wednesday? Help!