[helloiamnew]

HI,

I am new to the forums and have a question

I have been using the broadband service from NTL for years and have now migrated to the virgin media services and have no problem.

Before Christmas I was offered their starter pack service for 1p a month which i took and had installed in my bedroom.

I had been using their phone and broadband service before then and had a broadband installation in another room for my PC

One day i used the modem to connect to xbox live using the coax that was going into my STB for my tv service and it worked.

I decided to split my TV signal thereafter so I could use xbox live and connect the PC to the internet at the same time

However when I tried to use a regular (not hacked or chipped) NTL 250 modem to connect to live the connection failed at the MTU

The modem also failed to connect when I tried it on my PC

I am at a loss at what to do as I am now stuck with this modem and it doesn't work

The sync and ready lights are stable but it just doesn't connect

If someone could shed some light on why this modem won't connect I will be happy