Quote:
Originally Posted by kaydee
Hello guys,
I became a VirginMedia cust again a couple of weeks back, I set up my email address and I was pretty sure I used a password that I would remember. I can't seem to log in though. I went to "forgotten password", filled in my ntlworld.com email and got a message saying "your password has been emailed to you". Are they taking the ****!? I found that rather annoying as I don't have the time to spend all day on hold to CS to find out what my password is.
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You'll need to ring CS, the password emailed to your email address is a standard security feature. Some networks that do this also include the IP address and time of the machine that made the request, so that the address owner can raise a complaint with the requesting network if they think that somebody is deliberately trying to gain your password.