[carpy]

I would imagine they would have offered some kind of part refund whilst still allowing you to keep the aerial etc.

I'm glad you've almost got it resolved, and I hope this whole experience hasn't put you off Freeview for good! Rest assured there are a few aerial firms who do take pride in their work, and would be more concerned than even you should there be an ongoing problem with one of their installations.

I just hope that if you do decide to call another firm in, that you don't choose another large subcontracting firm. This doesn't necessarily mean that all small local firms are good either! Recommendation is the only way forward if you ask me.

Good luck whatever happens.