bit peeved - in the 3 years I have been with NTL I have never had a problem getting help from them. I got a guy who didn't sound English, as I had to spell everything out for him - I was asked about 5 different security questions which I answered correctly, (I am usually only asked for my postcode, name, and first line of my address) and then he asked me for my security password, and because I didn't know it - he wouldn't help me
- all I wanted to find out if my speed was Ok as it is very slow, and taken forever to download a webpage
and also when i will be upgraded