Quote:
Originally Posted by stripes
For ALL the usual reasons (support, or rather lack of it, customer service, or rather lack of it, plus the impending £2.50 per 10 minutes bull****), I want to get rid of my virgin/ntl package.
I've got virgin cable TV, phone, and broadband.
I'm going for Freeview, BT, and Waitrose broadband (expensive monthly rate but free helpline and they give internet provider profits to charity).
Any thoughts on the above would be very useful. I am a heavy internet user, but don't download much - no music, just the occasional movie clip....
Thanks in advance for the advice.
Allen, London.
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I'll try and offer something a bit constructive. OK so it's not the cheapest, but money isn't the most important thing to everyone. I know someone who uses Waitrose broadband and the 2 things they love are what you mentioned.
We are talking Waitrose which is part of John Lewis, so you expect good customer service and you deffinitely get it. I wouldn't say they are the most techy in the world the people on their helplines, but then show me a company where all the staff are great.
Secondly like you said some profit goes to charity and that alone could be a reason to use it.
I think as an ISP you could do far worse.